FREQUENTLY ASKED QUESTIONS

Allergy
All hotel rooms are equipped with a carpet. This could potentially be a problem for those who suffer from asthma.

For allergen information regarding your lunch or dinner, contact the restaurant Bistro Belge or mention it at your reservation: Bistro Belge

For your customized breakfast, ask the reception upon check-in.  Mezzo Hotel & Business offers a limited range of gluten-free products for your breakfast.

Baby Cot - Extra beds
We can provide you with a baby cot free of charges; if reserved on time and if available.  No sheets or blankets are provided.

Unfortunately Mezzo Hotel & Business cannot provide you with an extra bed in your hotel room.

Best Rate Online
The most favorable rate can only be booked online through this website.   Our company policy guarantees that these online rates are at all times the cheapest.
Bed types
A Double Comfort room is equipped with a double bed; dimensions 2.10m on 1.60m.  A Twin Comfort room is equipped with two single beds with dimensions 0.90m on 2.10m.
Bike & bike rental
Your bike can be stored in our underground parking, this is a closed parking.

Mezzo does not offer bike rentals. However we can recommend you the nearby Velotril service at Beringen.

This rental company is located on Be Mine: 15 min by bikes – 7 min by car. Velotril offers a load of different kind of e-bikes

Billing - Invoice
Mezzo only charges you for the hotel night with or without breakfast and if requested an inside secured parking.   All other services are for free; including coffee, tea, water, WIFI and outdoor parking.
Breakfast
Breakfast is a buffet style with a variety of rolls and sanwiches, fresh fruit, yoghurts, cheeses and cold meat.
During the week breakfast is served between 6:30 am and 9:30 am.   During the weekends and on holidays between 7:00 am and 11:00 am.
Corona & COVID-19 - update November

Wearing face masks is mandatory in the public areas of the hotel. Nevertheless, we ask you to keep sufficient social distance (1m50)  from other hotel guests and from our staff.
Disinfection gels are provided at all areas most frequented by guests, please use them frequently.

The breakfast buffet is composed by our staff, on your request, on a tray. You may not take anything from this buffet yourself to exclude the risk of contamination. After this you will take your breakfast tray to your room and consume it there.

We need your contact details (mobile number / email address) in case an infection should have occurred. This data is not stored longer than necessary, see also our GDPR guidelines.

Restaurants are closed all over Belgium. However there are take-away possibilities. Ask our receptionists for more information.

Electric or Hybrid cars
Mezzo Hotel & Business recently had equipped several underground car parks with a 16Amp socket.; enough to fuel up your car during the night.  An inside secured car park costs € 10,00/night/car inclusive consumption of electricity.
Family rooms
Mezzo Hotel & Business has a few rooms with a connecting door to the neighboring hotel room.  Since these rooms are limited in number, we recommend you inform yourself, in time, about the availability of these rooms.
Group reservation
From +10 rooms for the same night,  a policy of group reservation applies.  An advanced payment is always required.  A group reservation is paid jointly by 1 invoice.  In case of individual payments, administration costs are charged.  E-mail us for more info.
Heating and Airco
Each hotel room has an individually controllable heating system and air-conditioning system.
Late Arrival - Check In
The reception closes at 11:00pm.  The night reception is only reachable for emergencies.  For a late arrival you need your reservation or confirmation number to check in @ kiosk.  This number can be generated through Mezzo, Booking.com or HRS. In case of doubt, please contact the reception before 11:00pm.
Laundry service
Mezzo Hotel & Business doesn’t offer laundry service.  An iron and an ironing board is available on request.  In the neighborhood there is a self-service laundry.
Lost & Found
Forgotten something? A pick-up can be scheduled quickly through a courier like DHL:  Pick Up DHL.
Lunch box
Is compiled by the guest himself based on the breakfast buffet.  Preferably to be requested in advance @ the reception or at your reservation.

A lunch package costs € 15,00/person/day.

Parking
Outside parking is always for free and sufficiently available.  The inside secured parking costs € 10,00/night/car.

E-parkling facilities are available in the inside secured parking at the same rate: € 10,00/night/car.

Payment methods
Accepted payment methods are VISA, Euro/Mastercard, Maestro, American Express
Pets
Pets are not allowed in the Mezzo- building.  You could rent an inside parking where you can let stay your pet dry and quiet in the  car or in a brought cage.
Restaurant
The restaurant Bistro Belge is operated seperately from Mezzo Hotel & Business; therefor it is not possible to charge the costs on the hotel bill. On weekdays open from 11:30 am – 2:00 pm and 6:00 pm – 11:00 pm.  . During the weekends only on Saturday evening.   Kitchen always closes at 9:30 pm. Closed on Sundays and public holidays.
Room service

This service is not offered.  There is a vending machine at the ground floor with soft drinks, beers and some snacks.

Coffee and tea is offered for free @ lobby.  Water is available in your room as well as @ lobby.

Smoking policy
The entire buidling is smoking free and Mezzo Hotel & Business only offers non-smoking rooms.

The fine of smoking in the building is € 250,00.

Taxi / Airport Express

We have a few preferred taxi partners which we can recommend.  But unfortunately we cannot guarantee their service!  For about €90,00 they will take you from Mezzo Hotel & Business to Brussels Airport.

Ventilation
There are no opening windows in the Mezzo-building; because of traffic noise and air pollution.  Daily each room is well ventilated with purified air.  In a double comfort room you may determine the level of ventilation yourself by a control panel; placed next to the bathroom door.   In a twin comfort room an automatic ventilation system is active.